What to do if Virgin Media Web Safe isn't working. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereCheck out our guide - How to pay my Virgin Media bill. - 5380668. Networking and WiFi. Options. shows connected to Virgin Media Business. Select “Advanced Settings” and confirm you want to see them by clicking “Yes. --. never-displayed Additional options Related Device or Service. 2. r. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I tried to connect with configure router to use Virgin Media DNS at 194. Hi, I've seen this problem mentioned so many times but nobody's 'fixes' work. If the AS Name is not Virgin Media then look at whether the DNS settings is manually set on the device or, if using the Hub in modem mode, on the router. Hi TAlmontaser, Thank you for reaching back out, we are sorry, any I T ticket raised can take up to 10 days however it is usually a lot quicker, I was able to check this our end and it does look like it is now working and we are able to change it. I am more than happy to take a look into this for you. 4 weeks ago. Unlike some posts here, I want Child Safe to work. Virgin Media offers an Essential broadband package to customers who receive Universal Credit or other forms of government financial help. Switched On Families. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Options. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. I’ve seen previous posts suggesting going to the 1. Stream from Virgin Media. Lee_R. Tried turn off and in again but didn't - 5415999. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. Was working last night, woke up this morning to no internet. Entertain me; Broadband Deals. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". Account - Cable. I added it to the 'allowed websites' list, and it's working fine. It is showing as switched on but nothing is being blocked. Unlike some posts here, I want Child Safe to work. 0 Kudos Reply. Regards - 5395816. 8. I am now making a complaint to OFCOM on their website - suggest you do the same. Web Safe is not implemented on the router - it's in place upstream in the Virgin Media network. Virgin Media; My Virgin Media; Shop; Help;. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. TAlmontaser. Installed Web Safe on Mac. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanksChild safe/websafe in Switched On Families 13 hours ago; Child Safe not working 6 months in Security matters Thursday; Re: Web Safe incorrectly blocking our website in Security matters a week ago; Child Safe/Web Protection off but still blocking websites in Security matters 2 weeks ago; Child safe in Switched On Families 2 weeks agoIf the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. not the VM Hub. Learn more Have I helped? There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. I keep getting the message seen in the attached picture. 3. Manage Your Account. Consider trying the following: refreshing Web Safe page by pressing Ctrl + Shift + R to bypass browser cache; in a browser's Incognito / Private window; an alternative browser; If issue persist post back here to have issue flagged to forum team. This was working for me until about August. Hi Sabrina Two weeks ago child/web safe was working fine, but only a week ago everything stopped, even blocking websites manually stopped, - 5395816. I used to enable it for many years. Learn more Have I. When I try to access the account through my Virgin Media website it tells - 5287803. 168. Thank you! Yes, I realise it’s F-Secure (I had uninstalled it and then couldn’t remember). 168. Apologies you are having issues with saving changes to your account. A new secure password will be generated for you. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. What value is shown for AS Name when you visit If it is not Virgin Media then you need to look at why your network's / device's DNS is different. If it's your Virgin Media Web Safe, you can do this directly in your My Virgin Media Account, in My Apps and then Web Safe. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks agoVirgin Media broadband is the top choice for those seeking unmatched speed, making it ideal for gamers, streaming enthusiasts, and busy households. I spent hours online with one of your help agents who has now deactivated Child Safe completely and left all the. Settings. on 27-07-2022 14:17. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. 1. Account - Mobile. Manage Your Account. co. org. I have the same issues. Web safe provides ultimate protection when using the internet. Hi my child safe is on but no sites are getting blocked. net, according to broadband news site ISPreview. 1 or whatever else you like. Internet not working on Mac even though all other devices are ok in Security matters 3 weeks ago; Re: Child Safe Not Working in Security matters 3 weeks ago; Web safe not working in Switched. 4. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. Check service status. run the Standard test and confirm the. Home Phone. Sorry that your web safe is not working on a particular site. Virgin Fibre Areas only. on 06-04-2023 07:40. Connect to the router with a LAN cable. We would like to show you a description here but the site won’t allow us. Security matters. Stay safe online. 8. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. Web safe not working when enabled. VIRGIN MEDIA has announced a new bonus for full fibre and telly customers which should keep their smartphones, tablets, laptops and desktop PCs safe from attack. Options. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. Why are so many people having the same problem for so long? It's just shoddy. Get Internet Security powered by F-Secure on unlimited devices for £30 a year, with your first 3 months free. 4. To confirm the settings update, click “Yes. Seems it was a common problem, hence why the website ended up with an apology last night. Child and Web safe - cannot access some sites in Security matters Sunday; Child Safe not working in Security matters a week ago; Child safe not working in Security matters 2 weeks ago; Child safe issues, Virgin Media customer service is appalling in Security matters 2 weeks ago Child Safe not working. Internet not working on Mac even though all other devices are ok in Security matters 3 weeks ago; Re: Child Safe Not Working in Security matters 3 weeks ago; Web safe not working in Switched On Families 3 weeks ago Having problems with Websafe again. Try both Mac and Windows. The Websafe screen has changed - it used to look like the first picture but has now changed to look like the second picture. However, it seems to have stopped since a few days ago. I am trying to turn on the web safe settings but it's not working. Options. Thanks for coming back to us to get this issue with your Web Safe services looked into, I am sorry if this has been causing some frustration 😥 I have a link here which may help in getting your issue fixed 👉 Web Safe Help - Could you please take a look to see if a resolution is here?Using the device on which Web Safe appears not be working from go to 1. Phone. . Child Safe not working in Security matters Tuesday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters 2 weeks ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoConsider trying the following: refreshing Web Safe page by pressing Ctrl + Shift + R to bypass browser cache in a browser's Incognito / Private window an alternative browser If issue persist post back here to have issue flagged to forum team. My Virgin Media App. Child safe is not working. in Switched On Families a week ago I have realised that although the web safe setting are working on my device, they are surprisingly not working on my kids device and you are able to access restricted websites straight away. Hi, I'm following up on this same thread because, while not on mobile, I'm having exactly the same issue with web safe blocking websites with adult content while the web safe option is OFF on my account. It stops all kind of rubbish from popping up which we’re now stuck with. Not good enough. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. Regards, Bashkaaa - 5395816. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. 1. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. Once logged in you will see 2 filters; Virus Safe and Child Safe. 8. Please help, I’ve got young, curious kids spending more time than usual on their screens over half term!Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't. This is my first post here as I normally find a solution to my problems or manage to work them out myself. Reconnect your VPN if necessary. Customers that wanted to use office VPN struggled to have Child Safe disabled, equal numbers of parents with young kids were unable to get Child Safe enabled or modified to. Direct from Virgins help pages. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. 9. -- I'm a Very Insightful Person, I'm here to share kno. 1. com, @blueyonder. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. That is very good since the country is not a member of any signal intelligence alliances. Child Safe not working in Security matters Thursday; Child safe not working in Security matters Thursday; Child Safe Not Working in Security matters a week ago; Web safe not working when enabled in Security matters a week ago; Child Safe show is off but it's on and can't change it. Virgin Media: Web Safe. Use the old Web Safe page (shown on left) until Virgin Media resolve ongoing issues with the their new page (shown on right). Click the big on/off icon to connect. We recommend keeping Virus Safe on. What to do if Virgin Media Web Safe isn't working. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. Check that childsafe is enabled on your Virgin Media account. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. We would like to show you a description here but the site won’t allow us. on 06-04-2023 07:40. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Web safe settings not working. 9. Tried to use the radio buttons on websafe. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereAt Virgin Media, we pride ourselves on our parental controls. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. To fix this you’ll need to log in to your router and change a few settings. Have turned setting off and. i keep getting the following message : “Sorry the changes you made were not saved, please try again” see the below screenshotIf you are absolutely sure the Virus Safe warning is a false positive then a temporary workaround would be to add it as an Allowed Website in Child Safe, as highlighted below:. Hi Shaz - unfortunately this issue has been going on for several weeks and there is no fix provided by Virgin - weeks of excuses but no-one has managed to change this as yet sadly. My Virgin Media App. I checked the DNS entries for NordVPN. never-displayed Additional options Related Device or Service. After that, it’s just £3 per month (or £30 a year). It's been on since the start. yesterday | Posted in Security. Can we ask if your child safe is enabled in your Virgin Media account and that you’re not using a VPN. 123. Virgin Media and you have confirmed Child Safe is on. Please enter your email. -- Child Safe not working in Security matters 41 minutes ago; Child safe not working in Security matters 6 hours ago; Child Safe Not Working in Security matters Sunday; Web safe not working when enabled in Security matters Sunday; Child Safe show is off but it's on and can't change it. 8. Please enter your email. Stay safe online. Changing network settings to use any Public DNS should re-gain full access for the. Log in to your Virgin Media account using your email address and password. Parental Controls and select the setting to “off” to disable parental controls. Thanks for taking the time to contact us via the Community. on 09-07-2023 22:56. Browse Virgin Media Virgin Media Community. I have reset the hub, checked the connections and followed the help promts. Child safe - not blocking unsuitable websites in Security matters Monday; Websafe not working in Switched On Families Monday; Child safe not working in Switched On Families Sunday; Child safe not blocking sites in Security matters Saturday; web safe not working in Switched On Families a week agoClick the big on/off icon to connect. Switch on Child Safe. It is turned on but not blocking any websites. I've just signed up with Virgin Media and singing in to my account has been nothing but a. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. How to turn on Child Safe. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. I called customer services who want to send a third engineer on Friday. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. Regards, Daniel. Child safe not working in Security matters 2 weeks ago; Block websites by pattern in Switched On Families 3 weeks ago; A website is blocked in Switched On Families 3 weeks ago; Child Safe show is off but it's on and can't change it. This includes restricting children from accessing inappropriate or adult content. 168. 1. It’ll automatically detect and remove viruses, malware, ransomware and spyware. Child safe - not blocking unsuitable websites in Security matters a week ago; Latest Phishing News 02/07/2023 in Security matters 2 weeks ago; Websafe not blocking websites (after I mapped google domains to force SafeSearch) in Switched On Families 3 weeks ago; Re: Can’t deactivate websafe and websites are being blocked in Security. Go to solution. I have tried incognito, resetting cache, and downloading a vpn - all have failed. You’ll pay nothing for 3 months (with no payment details. My wifi has suddenly stopped working. Introducing 1. Hi there @MrsG101 . Looking in this section of the forum is has been quite clear for many months the Web Safe management functions have been problematic to totally broken for many customers. Regards Paul. 1. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Hi, my child safe is not working and indeed my AS isn't Virgin. "There's a broadband issue in . If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. virginmedia. 8. I activated it yesterday, & it confirms my settings. Email not working. It’s important you choose a passcode that’s different to the one you use to unlock your device. Subscribe to this message's RSS feed. My Virgin Media App. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. View Apps > Web Safe > manage your Web Safe settings - takes me back to the. Virgin. Please help. These blocks usually come from a false alarm on a domain that was purchased, misused, and then repurchased from another user, or a false claim on this. Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. Please can you advise? This is what I see when I go to this site: AS Name Virgin Media AS Number 5089 Cloudflare Data Center LHR I recently joined Virgin Media and haven't modified any setti. Stream from Virgin Media. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. Login in the the Virgin Media online account and try the to enable websafe. Security matters. Here you’ll find all the help you need for Virgin Media related problems and issues. 0 Kudos. 1. Security matters. . QuickStart, set up and connections. com 194. I’ve called VirginMedia several times and they have not been able to help. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. Follow these steps: 1. For this tool to work as intended, launch it, connect to a non-UK server, and enjoy IPTV as usual. 4. Not able to access websafe_setting page (able to go to update_profile page). This is a known issue and our teams are working on a fix. We would like to show you a description here but the site won’t allow us. If the AS Name does not contain Virgin Media then: if Hub is in modem mode and third party router is used then confi. At least 30Mbps download speeds in every room or £100 one-off credit. SpeedQuickStart, set up and connections. ct Mark as Helpful Answer. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. For fraudulent e-mails, forward to phishing@virginmedia. When child safe was switched on, I couldn’t access any dodgy websites (like porn or gambling etc). 1. Staying safe online with Virgin Media Web Safe. Tried switching off and on, pin hole reset. I would be happy to take a further look into this for you but would need to confirm a few detai. Manage Your Account. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Forum; Apps. Buffer's suggestion to install the W10 app is all well and good, and I'd give it a try if I could find an installer for it, but I haven't been able to. A VPN could also be used to bypass the Child Safe adult content filters. co. select Account Settings > Online security, then Virus Safe and Child Safe toggles to turn off; to confirm Web Safe is off try access a VPN site, for example. 1. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. any help would be helpful. Same message - 5104291. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Security matters. If it’s not a technical issue you need help with then we’re here to support you on. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoEmail address. Virgin Mobile. Virgin Media; My Virgin Media; Shop;. Thank you for your post and welcome to our community. Regards. Apply the Public DNS to the computer / device / your own Router i. Networking and WiFi. SpeedWeb safe provides ultimate protection when using the internet. All the domains I tried work fine on Virgin Media. Open an internet browser and type in the Virgin Media IP address: 192. fixing this should be a priority. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. So I requested a password reset. google (disable when using mobile data) 0 Kudos. 9. web safe not working in Switched On Families a week ago; Child Safe Not Working in Security matters a week ago; Top. Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and support portal to get back on track. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. 1. Hey, Durgs. Simply return to the browser you sent the message in to check and respond. Solved: Hi, I can't seem to turn on Web Safe. 100, but both do not work. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F. Forum team are best placed to help and issue has been flagged to them. Open any browser and, in the address bar, type Virgin Media IP address — 192. It is showing as switched on, but nothing is being blocked. Apply the Public DNS to the computer / device / your own Router i. Child safe not working. I did try to access a restricted site over the WIFI and. The computers and devices you wish to authorise are set up so that. Many thanks. Virgin Mobile. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. Browse Virgin Media Virgin. Tuning in In response to Ashleigh_C. Web Safe protects against malware and phishing scams that try to infiltrate your devices and steal your. The forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. At this time we aware of the problem and working on repairing this feature. . 1/help for specific device where Web Safe is not working. Virus Safe - Enabled. 100 and 194. This was not happening just before my moving home was complete, so something must have been reset after that, a few days ago. This means the Hub is in modem mode and won’t be sharing WiFi. For Android: Settings >> Connections >> More connection settings >> Private DNS. Go to Account settings, then Account details b. We would like to show you a description here but the site won’t allow us. . Andrew_M2. Hi Travis, Since last Monday, the child/web safe has stopped again. Tried every browser, device, incognito mode etc. Bypass Child Safe & Virus Safe. Stay safe online. The process will be quite similar for other top VPNs like PIA, Cyberghost,. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. Does Web Safe work on Virgin Media WiFi Web Safe only works when you’re connected to your Virgin Broadband at home. Thanks for getting back in touch, the child safe is working the way it should, with some sites that are moderately new or have a feature that does not trigger standard child/web safe features then it would be the case of applying that website manually into the list to block, have you done this. I advise that. I would immediately get an email confirming that changes were made. websafe page unable to load. Login in the the Virgin Media online account and try the to enable websafe. Chatter and natter. Seems to be OK this morning. Once logged in, select ‘My apps’ tab’. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. SpeedI recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. Please. Once logged in, select ‘My apps’ tab’. When the number of reports exceeds the baseline, represented by the red line,. QuickStart, set up and connections. These tools can be installed across all devices, including mobile phones, computers and consoles. Internet not working on Mac even though all other devices are ok in Security matters a week ago; Re: Child Safe Not Working in Security matters a week ago; Web safe not working in Switched On Families a week agoFrom the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. It isn't safe for children to browse using Virgin's services at the moment - it is worth highlighting to others as wel. Lee_R. Navigate to the My Apps tab and select Web Safe from the menu. And apollo's likewise sounds helpful, but I never get an 'install the web app' option from clicking the link provided (and then the one suggested from there), so that's. 0. Networking and WiFi. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. I used to enable it for many years. 123 and 194. Networking and WiFi. branson@virginmedia. 168. For customers using VPN or Handset encryption services, the above protections will not work.